Privacy Policy

eqrow (“we”, “us”, “our”) is a USA-based fashion store focused on stylish, practical, and high-quality pants and fashion accessories — our core product collection includes wide-leg pants, leggings, joggers, trousers, jeans, lounge pants, linen pants, and everyday fashion accessories. We operate a physical store at 712 1/2 S Broadway, Los Angeles, CA 90014, and serve customers across the USA through our online shopping platform.

We take your privacy seriously and operate in compliance with applicable USA privacy and data protection laws. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you interact with our brand, shop online, visit our store, or contact customer support.

By accessing our website, placing an order, providing personal information, or visiting our store, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with these terms, please do not use our services or provide personal information.

1. Personal Data We Collect

We follow the principle of data minimization, meaning we only collect information necessary to process orders, provide support, improve our products, and deliver a smooth shopping experience.

Identity & Contact Information

We may collect:

• Full name

• Email address

• Phone number

• Billing and shipping addresses

This information is collected when you:

• Create an account

• Place an order

• Subscribe to updates

• Contact customer support

• Visit or interact with our store

Order & Transaction Information

We collect purchase-related details including:

• Product names

• Quantities

• Order numbers

• Shipping details

• Payment confirmation records

We do not store full payment card details. All payments are securely processed through trusted third-party payment providers using encrypted payment systems.

Voluntary Feedback & Preference Information

You may voluntarily provide:

• Product reviews

• Style preferences

• Shopping feedback

• Product inquiries

• Customer support requests

Website Usage Information

We may automatically collect anonymized technical information including:

• Device type

• Browser version

• Pages viewed

• Website activity duration

• General website interaction analytics

This information helps us improve website functionality and customer experience.

2. Purposes for Processing Your Personal Data

We process personal information only for lawful business purposes, including:

• Processing and delivering your orders

• Sending order confirmations and shipping updates

• Managing returns, refunds, and exchanges

• Responding to customer service inquiries

• Providing product recommendations and support

• Sending promotional emails and special offers (only with your consent)

• Improving products, services, and website performance

• Preventing fraud and maintaining platform security

• Complying with applicable legal and tax obligations

You may unsubscribe from marketing communications at any time.

3. Third-Party Data Sharing

eqrow does not sell, rent, trade, or lease your personal information to third parties for marketing purposes.

We only share limited information with trusted service providers necessary for business operations, including:

• Secure payment processing providers

• Shipping and delivery companies

• Website hosting and technical support providers

• Legal or regulatory authorities when required by law

All third-party partners are required to protect your information and use it only for authorized business purposes.

4. Data Security Measures

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, misuse, disclosure, or loss.

Security measures include:

• SSL-encrypted website connections

• Secure payment gateway integration

• Restricted employee access to customer information

• Regular security monitoring and updates

While we take reasonable precautions, no online transmission or storage system can guarantee complete security. In the event of a significant data breach, we will notify affected users and relevant authorities as required by applicable law.

5. Data Retention Period

We retain personal information only as long as necessary for:

• Order fulfillment

• Customer service

• Legal compliance

• Tax and accounting obligations

• Fraud prevention

Once information is no longer required, it will be securely deleted or anonymized.

Marketing data will be removed upon unsubscribe request, subject to applicable legal obligations.

6. Your Privacy Rights

Depending on applicable USA privacy laws, you may have rights to:

• Request access to your personal information

• Correct inaccurate information

• Request deletion of personal data

• Restrict or object to certain processing activities

• Withdraw marketing consent at any time

To exercise your rights, please contact us using the information provided below. We will respond within a reasonable timeframe as required by law.

7. Cookies & Website Technologies

Our website uses essential cookies to support core website functions such as:

• Shopping cart functionality

• Secure checkout

• Account login sessions

We may also use limited analytics technologies to improve website performance and customer experience.

You may disable non-essential cookies through your browser settings, although some website features may not function properly.

8. Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or service-related changes.

Updated versions will be posted on this page with a revised effective date. Significant changes may be communicated through our website or email notifications where appropriate.

We encourage customers to review this Privacy Policy regularly.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Brand Name: eqrow

Email: eqrow.@outlook.com

Phone: +1 213-488-4924

Store Address: 712 1/2 S Broadway, Los Angeles, CA 90014, USA